We provide customer and technical support for our products 7 days a week through:
- Telephone or email consultation
- Remote management
- Visit of a specialized professional (service action)
We offer our clients customer support at several levels. The extent of above standard customer support is defined by the service support contract. By entering into this contract our customer gets certainty of system functionality, the fastest response possible and guarantee of service action at discounted rates.
- support STANDARD
- Without signing the Service support contract
- Help desk - support during office hours Mon - Fri 8:00 - 16:30.
- response time without a guarantee
- delivery of upgrades - due to changes in legislation, without guarantee
All actions are covered by the customer.
Prices are established in the work pricelist of our specialists.
- support SILVER
- Service Support contract signed
- Help desk - Support during office hours Mon - Fri 8:00 - 16:30.
- Hot-line - Customer Support outside office hours
- Guaranteed response time
- Free upgrade of software due to changes in legislation
The specific scope of services and prices is set by Service support contract.
The price is covered by an annual flat payment.
- support GOLD